We at Pradyut Enterprises Pvt. Ltd. strive to ensure that every customer is delighted with their purchase. However, if you are not fully satisfied, our return and refund policy ensures a smooth experience.
1. Eligibility for Return
- Returns are accepted only in case of defective, damaged, or incorrect products.
- You must initiate a return request within 3 days of product delivery.
- Products must be unused, unworn, and in original packaging with tags intact.
2. Non-Returnable Items
- Items that show signs of wear or damage due to mishandling.
- Customized or personalized jewelry.
- Items purchased during clearance or promotional sales.
3. Return Process
- Contact our support team at support@pradyutent.com with your order ID and product image.
- Once approved, our logistics partner will arrange a pickup.
- After quality inspection, your replacement or refund will be processed within 7–10 business days.
4. Refund Method
Refunds will be credited to your original payment method (credit/debit card, UPI, or wallet).
5. Exchange
Exchange is available for the same product category and price range, subject to stock availability.
